At ctgame, the privacy and security of your personal data are taken seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold as a ctgame member.
Six core commitments that shape how ctgame handles your personal data every day.
ctgame tells you plainly what data we collect and why we collect it. There are no hidden data practices. This Privacy Policy is written to be understood, not buried in jargon.
Your personal data is collected only for specific, clearly defined purposes. We do not use your data for anything beyond those stated purposes without seeking your consent first.
ctgame collects only the personal information that is genuinely necessary for the service being provided. We do not hold data simply because we can — only because we need to.
All personal data stored and transmitted by ctgame is protected by industry-standard TLS encryption, access controls, and regular security audits. Unauthorised access is actively monitored and blocked.
You have the right to access, correct, export, and in certain cases delete your personal data held by ctgame. We will respond to all valid data subject requests within the timeframes required by our licence obligations.
ctgame does not sell, rent, or trade your personal information to third-party marketers or advertisers under any circumstances. Your data belongs to you.
ctgame is the operator of the online gaming platform accessible at ctgame.org (the "Platform"). ctgame operates under an internationally recognised gaming licence and is committed to upholding the data protection standards required by that licence, as well as generally accepted international best practices for personal data handling.
For the purposes of this Privacy Policy, ctgame acts as the Data Controller in respect of all personal data collected directly from users of the Platform. Where ctgame engages third-party service providers who process data on our behalf, those providers act as Data Processors under contractual arrangements that require them to handle your data only in accordance with ctgame's documented instructions and applicable data protection law.
Data Controller: ctgame | Platform: ctgame.org | Contact: [email protected]
This Privacy Policy applies to all personal data collected by ctgame in connection with:
This Policy does not apply to third-party websites or services that may be linked to or from the Platform. ctgame is not responsible for the privacy practices of those third parties and encourages you to review their respective privacy notices independently.
ctgame collects the following categories of personal data:
ctgame does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where strictly required by applicable law or our gaming licence obligations (e.g., facial verification as part of enhanced KYC).
ctgame collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct collection | Registration form, KYC document upload, deposit/withdrawal forms, support chat, email correspondence |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting during Platform use |
| Third-party sources | Identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud screening services |
| Publicly available sources | Sanctions lists, politically exposed persons (PEP) databases, publicly available court records where required for compliance |
ctgame processes your personal data on the following legal grounds, depending on the specific activity involved:
Where ctgame relies on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact our support team or update your Account preferences directly.
ctgame uses the personal data collected for the following purposes:
To register and maintain your ctgame Account, verify your identity and age (21+), process deposits and withdrawals in PKR, provide access to games including cricket betting, slots, live casino, and bingo, and to deliver customer support through our 24/7 live chat and email channels.
To comply with our international gaming licence requirements, including Know Your Customer (KYC) verification, anti-money laundering (AML) checks, responsible gaming obligations, and mandatory reporting to regulatory authorities where applicable.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and any other activity that violates ctgame's Terms and Conditions or applicable law. ctgame employs automated and manual fraud screening systems for this purpose.
To monitor gaming behaviour for indicators of problem gambling, to apply responsible gaming tools and limits at your request, and to intervene proactively where our systems identify patterns that may indicate harm. This is a core obligation under our gaming licence and is carried out in the interests of player welfare.
Where you have opted in to receive promotional communications, ctgame may use your contact details to send information about bonuses, new games, PSL betting markets, and platform updates. You may unsubscribe from marketing communications at any time via the link in any marketing email or by contacting our support team.
To analyse aggregated usage patterns, improve the Platform's performance and user experience, and conduct internal business reporting. Where analytics involve personal data, appropriate technical safeguards are applied.
ctgame uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help the Platform function correctly and allow us to understand how it is used.
You may adjust your cookie preferences at any time through your browser settings or device controls. Disabling strictly necessary cookies may impair the functionality of the ctgame Platform. Disabling analytics or marketing cookies will not affect your ability to use the Platform's core features.
Note: ctgame does not use cookies to build advertising profiles for sale to third parties. Cookie data is used solely for the purposes described above and in line with the legal bases set out in Section 5.
ctgame does not sell, rent, or trade your personal data. We share personal data only in the following circumstances, and only to the extent strictly necessary for the stated purpose:
ctgame engages trusted third-party service providers who process personal data on our behalf. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification and KYC providers, fraud detection and AML screening platforms, cloud hosting and infrastructure providers, and customer support tooling. All processors are bound by data processing agreements that restrict them to processing your data only as instructed by ctgame.
ctgame may disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required to do so by applicable law, court order, or the conditions of our gaming licence. Such disclosures are made only to the extent required and are logged internally.
In the event of a merger, acquisition, restructuring, or sale of all or part of ctgame's business, personal data held by ctgame may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.
ctgame will share your personal data with any other party only where you have given explicit prior consent to such sharing for a specific, identified purpose.
ctgame operates under an international gaming licence and may process or store personal data on servers located outside Pakistan. Where personal data is transferred internationally, ctgame ensures that appropriate safeguards are in place to protect that data, including:
If you would like further information about the specific safeguards applicable to any international transfer of your personal data, please contact our support team at [email protected].
ctgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our gaming licence, applicable law, or legitimate business need. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML and gaming licence obligations |
| Transaction records | 5 years from transaction date | Financial regulatory compliance |
| KYC documents | 5 years after account closure | Regulatory audit requirements |
| Gaming & bet history | 3 years from session date | Dispute resolution, responsible gaming |
| Support communications | 2 years from last interaction | Service quality, complaint handling |
| Technical & log data | 12 months | Security monitoring, fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of lawful processing basis |
Once data is no longer required, ctgame securely deletes or anonymises it in accordance with our internal data destruction procedures.
Subject to applicable law and the conditions of ctgame's gaming licence, you have the following rights in relation to your personal data:
To exercise any of the rights listed above, please contact ctgame's support team via 24/7 live chat or by email at [email protected]. We will acknowledge your request within two (2) business days and respond substantively within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it.
ctgame may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to or modified by an unauthorised party.
The ctgame Platform is strictly intended for adults aged 21 years and above. ctgame does not knowingly collect personal data from any individual under this age. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and permanently close the associated Account.
If you are a parent or guardian and believe that a minor in your care has registered an Account on ctgame or has been exposed to the Platform, please contact our support team immediately at [email protected]. We take underage gambling prevention extremely seriously and will act on all reports without delay.
ctgame also recommends that adults sharing devices with minors make use of parental control software and ensure that ctgame Account credentials are not accessible to underage individuals.
ctgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:
While ctgame takes all reasonable steps to protect your data, no system can be guaranteed as completely secure. You also have a role to play in keeping your Account safe by using a strong, unique password and never sharing your login credentials with anyone.
ctgame reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or gaming licence requirements. When material changes are made, we will notify registered users via the email address on record and/or through a prominent notice on the Platform prior to the changes taking effect.
The effective date shown at the top of this document will be updated with each revision. We encourage you to review this Privacy Policy periodically. Your continued use of the ctgame Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.
Tip: Bookmark ctgame.org/privacy-policy to always access the most current version of this document. Previous versions are available upon request from our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or ctgame's handling of your personal data, our team is ready to assist around the clock:
All data-related requests are handled by our dedicated compliance and support team. We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) calendar days.
If you are not satisfied with ctgame's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority or the dispute resolution body associated with ctgame's gaming licence. Our support team can provide the applicable contact details upon request.
Data Controller Contact: ctgame | Email: [email protected] | Support: 24/7 Live Chat on ctgame.org
Play with confidence knowing your personal information is handled with care. Log in to your ctgame Account to review your data settings and responsible gaming preferences.
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